Water

Annual Water Flushing - January 29, 2024 - March 29, 2024 - Now Complete. 

Between January 29, 2024, and March 29, 2024, the District’s water system underwent the annual flushing program in order to remove sediment, improve water quality and maintain our fire hydrants. 

 Flushing Complete


Water System Facts & History

The District of Ucluelet operates two water supply sources, the Lost Shoe Aquifer and Mercantile Creek. These water source provide drinking water for the citizens of Ucluelet, portions of the ACRD, and the Ucluelet First Nation.

The Lost Shoe Creek Aquifer supply currently consists of four wells which produce approximately 9,450 m³/day. Drier summer weather patterns potentially limit this supply, as the aquifer is drawn down to the level of the deepest well.

Active water licenses also allow the District to draw up to 3,239 m³/day from Mercantile Creek; of this approximately 500 m³/day is allocated to the Ucluelet First Nations.

More details about are available in the Water System Facts Sheet.


Inspecting Our Drinking Water

The protection of the District’s drinking water is crucial to preventing the spread of water-borne disease and protecting citizens and visitors from chemical or other contamination.

The Engineering and Public Works Department complete weekly testing for E.coli and quarterly full-spectrum tests - all tests are reviewed by Island Health. 

Island Health officers approve, inspect, and monitor drinking water supplies to ensure they comply with regulatory requirements.


Water Quality & Test Results

Water samples from Lost Shoe Creek Wellfield and Mercantile Creek undergo a full chemical and physical analysis quarterly to assess water quality. The results of the water quality tests can be found below:

These samples are reviewed by the Centre for Disease Control and drinking water reports are available on the Island Health website. If you have any questions or comments, please contact either the District of Ucluelet or the local Health Authority office at 250-370-8699.


Water System News & Notifications 

  • 2021: On August 12, the governments of Canada and British Columbia announced funding of over $7 million for the District of Ucluelet to improve its local treatment system and storage capacity for drinking water.
  • 2021: At the November 9Council meeting, the Engineering and Public Works Department presented a plan to overhaul the District’s water distribution system operations and maintenance routine: Ucluelet’s Clean Drinking Water Action Plan.
  • 2022: On June 14, 2022, District of Ucluelet Council approved the Proposed Water Treatment Upgrade next steps

Ucluelet Water Documents and Studies

  • In 2017, the District of Ucluelet updated its Water Master Plan, which provides critical information for implementing upgrades to the system.   
  • In 2014, the District completed a Water Conservation Study, which provides a foundation for the upcoming Water Conservation Plan.
  • A high-level drawing of the District’s drinking water system is available in the Official Community Plan.

Community Water Conservation Tips

Ways of Conserving Water in Your Home

  • Set a goal to use less water.
  • Fix leaking faucets and toilets.
  • Wash only full loads in the dishwasher and clothes washer.
  • Minimize faucet use when brushing teeth, shaving, and washing dishes.
  • Don't pre-rinse dishes unless you need to. Most new dishwashers do not require pre-rinsing.
  • Save water for watering plants e.g., while you wait for hot water in kitchens and showers.
  • Install a water-efficient toilet or high-efficiency clothes washer.
  • Install an efficient showerhead.
  • Spend less time in the shower. Try to limit showers to under 5 minutes.
  • Flush your toilets less often.

Ways You Can Conserve Water in Your Yard 

  • Aerate lawns in the spring to better absorb water.
  • Avoid watering between 1OAM and 6PM to reduce evaporation.
  • Reduce lawn watering or let your lawn go dormant during the summer.
  • Mulch planting beds to decrease evaporation.
  • Tune-up and improve your irrigation system.
  • Do not wash your car unless absolutely necessary.
  • Never leave a hose running, always use a shut off nozzle.
  • Use a broom rather than a hose or pressure washer to clean sidewalks and driveways.
  • Refrain from filling empty pools and hot tubs.
  • Use a rain barrel to catch water and use this to water your garden.

 Ways You Can Conserve Water at Work

  • Check for and fix leaks in sinks, toilets, and urinals (or install water-efficient models).
  • Increase employee awareness of water conservation with memos and newsletters, or signs in restrooms or areas that use water.
  • Serve water only on request in restaurants.
  • Hospitality businesses can make daily clean linen service optional.

 Water Shortages and What Do They Mean to You?

The District of Ucluelet has a Water Shortage Response Plan to assist personnel to respond quickly and efficiently to a variety of scenarios to ensure water supplies are safeguarded, maintained, or returned to working conditions as quickly as possible. This plan uses a 4-staged approach to focus on water conservation during the summer months or other dry periods. Outlined below are the Water Use Conservation Actions required by residents, businesses, and visitors during the 4 stages that range from initial standard levels of water restrictions through to the highest levels of restriction intended for emergency water shortages.

Learn more about the District of Ucluelet’s Water Shortage Response Plan.


Contact Public Works

Public Works Yard Office: 250-726-7133
Cell: 250-266-0598
Email: info@ucluelet.ca

After-hours Emergencies
(4:30pm - 8am)
Call 250-726-8587
Emergencies could include water or sewer main breaks, dangerous debris or fallen trees on a street
or damaging potholes.

Garbage and Recycling

Garbage, Recycling and Industrial Waste Services

For information on how to pay your Garbage and Recycling bill please call the Alberni Clayoquot Regional District (ACRD) at 250-720-2700.

Sort'nGo Organics

A new waste collection service is pulling up to west coast curbs. This program is called Sort’nGo Organics and will replace the current Garbage and Recycling Program here in Ucluelet. Residents of single-family homes in Ucluelet will begin diverting organic (food/yard) waste from the landfill.

Using the Cart Locking Mechanism

The new organics and garbage carts come with certified locking mechanisms to further reduce the chance of wildlife accessing the contents.
Residents should:

  • Keep both clips locked to the lid 24/7 except on collection day when placing carts roadside between 5am-8am
  • Once roadside, unlock the clips and hook the two ends together to avoid cart damage when emptied by the collection

 ACRD education poster anchoring carts 415

Securing and Storing Carts

Ideally, carts will be stored inside and away from entry doors and windows (i.e., pantry, garage). If carts must be stored outside, they will need to be properly secured.
Not properly securing/storing carts is the #1 reason animals are able to get access, damage carts and increase the risk of human-wildlife conflict.

Guidelines from WildSafeBC include:

  • All types of outdoor sheds are not strong enough to prevent bears from accessing their contents – unless they are outfitted with electrical fencing
  • If stored outdoors, secure carts with chains or cables locks to a secure base, such as a concrete block to prevent an adult bear from dragging it away
  • Store carts in a well-lit area, or area with security/motion sensor lights
  • Keep carts away from entryways and doors
  • Decrease odors and attractants by storing smelly food waste (i.e., fish and meat products) in the freezer before transferring to green carts on collection day

View More WildSafeBC Guides on Reducing Wildlife Conflicts ->

 

SortnGo Proposed 3 Stream Collection resized

All eligible residents – any residential dwelling with four or fewer units – will receive a new organics cart that will get picked up weekly at the roadside. Residents will also receive a new uniform (blue) recycling cart and (black) garbage cart, which will be collected on alternating weeks.

For more information, visit Sort'nGo Organics - West Coast at Let's Connect ACRD >

 About Your New Organics Cart resized

Garbage & Recycling Schedules

Type your address into the Waste Wizard Calendar below to download your Garbage and Recycling Schedule.
Use the Sort It section to learn how to recycle or dispose of a particular waste item such as styrofoam, batteries, plastic bags or empty paint cans.

Residential garbage & recycling is collected by the Alberni Clayoquot Regional District through a private contractor and disposed of at the Alberni Clayoquot Regional District landfill. Strata properties, trailer parks, apartment buildings with three or more units, and commercial properties with a residence are not included in the curbside collection program.

Curbside recycling pickups are Wednesdays, every two weeks. Recycling collection weeks alternate between Tofino and Ucluelet.
 

Ozzard Environmental
Tel: 250-266-6166
317 Forbes Rd, Ucluelet BC
Ozzard Environmental Website >

 RecycleBC lets you know what can be collected at your property.
  
Ucluelet residents are encouraged to be 'Bear Aware' and aim to reduce the amount of bear attractants in the community. For example, residents are not permitted to put garbage outside until the morning of collection day. 

Ucluelet Recycling Facilities

Bottle Depot
325 Forbes Road
Phone: 250-726-3748
Electronic devices can also be dropped off at the Bottle Depot.

Engineering / Public Works

Water Tanks 002-3

Public Works

Brent Taron, Public Works Foreman
Public Works Yard - 2070 Peninsula Road

Public Works Yard Office: 250-726-7133
Cell: 250-266-0598
Email: Info@ucluelet.ca

After-hours Emergencies (4:30pm - 8:00am)

Call 250-726-8587 to report a Public Works Emergency.
Emergencies could include water or sewer main breaks, dangerous debris or fallen trees on a street or damaging potholes.

 


Public Works or Parks Service Requests

To request work or report a concern from Public Works or Parks, citizens are encouraged to complete an online form or call into the main office. You’ll receive a call back for your service request within 72 hours.

Examples of service requests might include:

  • Water system: leaks, discoloured water, low pressure, requests from the public for service
  • Sewer system: backups, system isn’t draining, odor from lift stations
  • Streetscape: potholes, sidewalk concerns, streetlights, street signage, earth, and grading issues
  • Storm system: water pooling in the street, damaged manholes
  • Buildings: too hot/too cold, lights out, leaking roof, broken window, paint job needed
  • Green Spaces: landscaping needed, upkeep up green spaces, fallen trees, overgrown areas
  • Trails: washed out trails, signage problems, overgrown areas, general upkeep

For emergencies such as fires or floods, please immediately call the appropriate emergency contacts.

 Submit a Public Works or Parks Service Request or Concern Using the Citywide Online Form >

Notice of Personal Information Collection: The personal information on this form is being collected for the purpose of processing your service request, in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act.
For more information about how this information will be used, please contact the Manager of Corporate Services at 250-726-7744.


District Utilities and Utility Requests

The District of Ucluelet provides the following utilitites;

  • Water
  • Sewer

Utility Request Forms can be downloaded below, or from the District Publications, Forms, Policies & Bylaws page. Forms are also available from the Front Desk at the Municipal Office, 200 Main Street, Ucluelet.

 Water Services Application Form

Sanitary Sewer Services Application Form

Water Service Application (Turn On or Shut Off)

Water Hydrant Application Form

Other Utilities